IT Support Engineer (L1 / L2)

• Be the first response for client IT issues by phone, email, remote session and on-site visit.
• Diagnose and resolve desktop, laptop, printer, email, Wi-Fi and application problems within agreed SLA times.
• Set up and hand over new user machines: imaging, domain join, Microsoft 365 accounts, antivirus and backup agents.
• Manage user accounts, permissions, mailboxes and shared drives across Microsoft 365 and Google Workspace.
• Log every ticket properly - a fix that is not documented did not happen.
• Escalate to L3, network or server specialists with a clear summary of what you have already tried.
• Carry out preventive maintenance visits under AMC contracts and report on asset health.
• Teach users patiently, including the ones who ask the same question every month.

• Bachelor's degree or diploma in IT, Computer Science, Computer Engineering or a related field.
• CompTIA A+, Microsoft or Google Workspace certifications are an advantage.

• 1 to 3 years in an IT support, service desk or managed services role.
• Strong Windows 10/11 troubleshooting; macOS and Linux desktop exposure is a plus.
• Practical knowledge of Microsoft 365 administration, Active Directory and basic networking.
• Experience with a ticketing system and working to SLAs.

• Two-wheeler licence and own vehicle required - client visits across Kathmandu Valley are part of the role (fuel reimbursed).
• Calm, courteous manner with frustrated users; you are often the only face of Sambara a client sees.
• Willing to join an on-call rota for critical client incidents (compensated).

Negotiable - based on your skills, experience and the practical assessment. We pay at Kathmandu market rate and review salaries at six months for strong performers.

• Competitive salary reviewed annually, plus performance-based increments
• Festival bonus (Dashain/Tihar) and leave encashment as per company policy
• Provident fund, gratuity and insurance in line with the Nepal Labour Act
• Five-day working week with flexible start hours; hybrid options for eligible roles
• Paid annual leave, sick leave and all gazetted public holidays
• Company-funded certifications, courses and conference passes
• Modern hardware, licensed tools and a quiet, well-equipped office in Tokha
• A clear career track with six-monthly reviews - we promote from within first

Please apply only if you meet the core requirements listed above.

Attach an updated CV in PDF format and, where relevant, links to your portfolio, GitHub, Behance, Dribbble or live projects - applications for design and engineering roles without work samples are difficult to assess.

Shortlisted candidates are contacted within seven working days for a short introductory call, followed by a practical task (paid for senior roles) and a final interview with the team lead. Sambara Technologies never charges a fee at any stage of hiring and will never ask for payment for training, equipment or placement.